|Survival Gear > Contact Us|
| We offer 24 hour support 7 days a week! If you email us we will respond quickly. We also offer telephone support Monday through Friday 8:00AM-3:00PM Eastern Time. If you are unable to reach someone please leave a message and a Customer Service Representative will call you back as soon as possible.
Before continuing, please refer to the FAQ section below.
It's been a while since I ordered and still have not received my items. What's the deal?
I'm looking for a specific item but you don't seem to have it. Can you get it?
Yes! Our company has access to literally hundreds of thousands of products that we do not list on the site simply because it is not practical to carry it all in our inventory. Just give us a call or send us an email with the specific product details and we'll respond as soon as it's available for purchase, which usually only takes a few days! Oh, just make sure it's related to something outdoors or for preparedness.
Where is your store located? I can't find it!
Sorry, we currently do not have a physical location for customers to walk in and browse inventory. We sell only online and at trade shows, however you can pick up items you have already ordered. Give us a call so we can arrange a pick up time.
Do you ship international?
Yes! You can even calculate the shipping costs before check out. However, sometimes international orders may be cancelled (with notice) due to a variety of circumstances such as custom's regulations (different for each country) and potentially unsecure transactions.